Thank you for choosing DesignDIY Keychain International Website! We are committed to providing efficient and reliable delivery services to customers around the world to ensure that the keychains you order are delivered safely and promptly. The following are details of our shipping policy, please read carefully to understand the relevant information about delivery.

1. Delivery range
DesignDIY Keychain International Website currently provides delivery services to the following countries and regions:

United States (including Alaska and Hawaii), Canada, France, United Kingdom, Germany, Spain, Italy.

We are gradually expanding the delivery range, please pay attention to our latest announcements.

2. Delivery method
We cooperate with many well-known international logistics companies to provide you with the following delivery methods:

Standard delivery

Processing time: 1-2 working days

Delivery time: 8-10 working days

Freight: 10USD/order (regardless of the order amount)

Expedited delivery

Processing time: 1-2 working days

Delivery time: 3-6 working days

Freight: 22USD/order (regardless of the order amount)

Delay explanation
In case of force majeure (such as weather, holidays, epidemics, etc.), the delivery time may be delayed, please understand.

3. Delivery information
Order tracking
After the order is shipped, you will receive an email with the express number. You can check the delivery status on the logistics company's official website or DesignDIY keychain international website through the express number.

Modify delivery information
If you need to modify the delivery address or contact information, please contact customer service before the order is shipped. After the order is shipped, we will not be able to modify the delivery information.

4. Signing Instructions
Check the goods
Please check the outer packaging of the keychain carefully when signing for it. If the packaging is damaged or the goods are damaged, please refuse to accept it on the spot and contact us.

Signing for entrustment
If you entrust someone else to sign for it, it will be deemed as your own signing. Please make sure that the consignee understands the importance of checking the goods.

5. Duties and taxes
Duties
International orders may incur customs duties or import taxes, and the specific amount is subject to local customs regulations. DesignDIY keychains do not bear customs duties and related fees.

Taxes
The order amount may include local applicable value-added tax (VAT) or sales tax (Sales Tax), which is subject to the specific display on the checkout page.

6. Delivery problem handling
Non-received goods
If you have not received the keychain after the estimated delivery time, please contact customer service and we will assist you in checking the logistics status.

Delivery error
If the keychain you received does not match the order, please contact customer service immediately and we will arrange a replacement or return for you.

7. Contact Us
If you have any questions about the shipping policy or need help, please feel free to contact our customer service team:

Email: support@designdiy.shop

Customer service phone: +18662988402

Thank you for your support and trust in DesignDIY keychains! We will wholeheartedly provide you with quality delivery services.