Thank you for choosing DesignDIY keychain! We are committed to providing you with high-quality products and services. If you are not satisfied with the keychain you purchased, you can apply for a return or refund according to the following refund and return policy. Please read this policy carefully to complete the relevant process smoothly.

1. Return and Refund Conditions
Applicable Scope
You can apply for a return or refund in the following cases:

The keychain has quality problems (such as damage, discoloration, etc.)

The keychain is seriously inconsistent with the description

The keychain you received does not match the order

The keychain is unused and remains in its original state (packaging intact, label unopened)

Inapplicable cases
The following cases do not support returns or refunds:

The keychain is used or damaged due to non-quality problems

The keychain is damaged by human factors (such as falling, improper cleaning, etc.)

Exceeding the return period (see below for details)

2. Return period
You can apply for a return without reason within 30 days from the date you receive the keychain.

If there is a quality problem with the keychain, please contact us within 30 days after receiving the product.

3. Return process
Contact customer service
Please contact our customer service team through the following methods:

Email: support@designdiy.shop

Customer service phone: +18662988402

Submit application
Provide your order number, keychain information and return reason, our customer service will review and confirm the return for you.

Return the product

Please send the keychain back together with the original packaging, label, and invoice (if any).

Please send it back by express delivery and keep the express delivery number for easy inquiry.

Refund processing

We will process the refund for you as soon as possible after receiving the returned keychain and confirming that it meets the return conditions.

The refund will be returned to your payment account by the original route, and the specific arrival time will be subject to the bank or payment platform.

4. Refund instructions
Full refund
If the keychain is due to quality problems or wrong goods, we will refund the full amount (including the product amount and the original order shipping fee).

Partial refund
If the return is due to no reason, the refund amount is the keychain amount, and the shipping fee shall be borne by the customer.

Refund Time
Refunds are usually processed within 3-7 working days, and the specific arrival time may vary depending on the payment method.

5. Exchange Service
If you need to exchange, please contact customer service within 30 days after receiving the keychain. We will arrange a replacement for you, and the specific process is similar to the return. Please note that the exchange service is only applicable to different colors or models of the same keychain.

6. Notes
Please make sure that the returned keychain is intact, including the product itself, packaging, labels and accessories.

Please use a reliable courier service when returning, and pack it properly to avoid damage during transportation.

If the keychain is damaged or lost due to customer reasons, it may affect the refund or exchange processing.

7. Contact Us
If you have any questions about the refund or return policy, or need help, please feel free to contact our customer service team:

Email: support@designdiy.shop

Customer Service Phone: +18662988402

Thank you for your support and trust in DesignDIY keychains! We will wholeheartedly provide you with quality service.